Returns, Exchanges & Upgrade Offer

1. Definition

'Original Purchase Condition' means that the merchandise is:
• still in its original packaging with all certificates, warranties and original invoice intact;
• unworn, unused, unaltered and in the condition originally purchased; and
• not damaged in any way

DAZZLE reserves the right to determine whether the goods belong to the original sales status.

The decision as to whether the merchandise is in 'Original Purchase Condition' shall be determined by DAZZLE and its decision shall be final.

'Excluded Items' means:

• Gold coin, bullion gold, watches;
• Engraved, altered or custom-made merchandise;
Merchandise invoiced as non-returnable, non-exchangeable.

1.1 Return

All in-store purchases are final sale and may not be returned. If the purchase is subject to regional laws or regulations, and there exists inconsistencies between that and DAZZLE 'Policy of Return and Exchange of Merchandise', the policy with the stricter requirement shall prevail.

1.2 Exchange

Any merchandise, with the exception of 'Excluded Items', may be exchanged once in its 'Original Purchase Condition' within 3 days of purchase upon presentation of the original invoice.
If the value of the selected replacement item(s) is/are higher than that of the original purchase (determined based on weight for non-fixed price gold/platinum jewellery, and based on the selling price of the merchandise for other jewellery), you will pay us the difference in price. Where the value of the item is higher than that of the replacement item, we will not refund to you the price difference. Items may be exchanged for any item under the same product category as designated by us.

1.4 Upgrade Offer

Cutomers are entitle to exhange for another proucts with highter price value by presenting this original invoice. 10% / 20% / 30%/ off of the discouted price of the redeemed product redemption are offered for the 1st / 2nd / 3rd year form invoice date. For diamond items only. (Excluding diamond mounting & 24K gold items). DAZZLE has the right to change and reserve this offer without any prior notice.